Sundown Country Estate Terms & Booking Conditions
Review Sundown Country Estate’s booking terms, cancellation policy, refund rules, payment conditions, PayGate security, check-in times and guest stay conditions before confirming your accommodation near Sun City, Pilanesberg and Rustenburg.
Fast access to the policy areas guests usually need before paying, cancelling, checking in or joining activities.
Booking Terms at a Glance
A guest-friendly summary of Sundown Country Estate’s main booking conditions before the full legal clauses below.
Full Payment Required
Full payment is required to secure a reservation, unless otherwise confirmed in writing by Sundown Country Estate.
Payment Deadline
Payment is required within 48 hours of booking, unless a different payment arrangement has been confirmed by Sundown.
Check-In and Check-Out
Check-in is from 14:00 and check-out is until 10:00. Early check-in or late check-out must be confirmed by Sundown.
Standard Cancellation Policy
Standard accommodation cancellations are charged according to the timing of cancellation before arrival.
Non-Refundable Bookings
Direct specials, group accommodation and OTA bookings are non-refundable.
No Refunds After Arrival
No refunds will be issued after guest arrival.
Standard Accommodation Cancellation Policy
Sundown Country Estate’s standard accommodation cancellation policy applies according to the date of cancellation before arrival. No refunds are provided after arrival.
Tap a timing band to see the cancellation fee.
This interactive guide helps guests understand the standard accommodation cancellation bands before confirming a booking.
Cancellation fee of the total reservation amount.
| Cancellation Timing | Cancellation Fee |
|---|---|
| 48 hours or less before arrival date | 90% of the total reservation amount |
| 10 days or less before arrival date | 50% of the total reservation amount |
| More than 10 days before arrival date | 10% of the total reservation amount |
| After arrival | No refund |
| Public unrest, riots or strikes | No refund |
Non-Refundable Bookings, Specials and Third-Party Reservations
Some booking types are strictly non-refundable. These include direct specials, group accommodation bookings and bookings made through online travel agents or third-party platforms.
Full payment is charged at booking. No refunds apply to cancellations, reservation modifications or no-shows.
Guests should review the payment and cancellation terms shown on the booking platform before confirming.
Full payment is required at booking and payment must be made within 48 hours of booking.
No refunds apply to no-shows or reservation modifications on non-refundable bookings.
Conference, Event and Group Booking Terms
Conferences, events and group accommodation may require full payment and may be subject to specific non-refundable booking terms, depending on the booking type confirmed.
Conference & Event Terms
Conference and event cancellation bands follow the same timing structure unless otherwise confirmed in writing by Sundown Country Estate.
| Cancellation Timing | Cancellation Fee |
|---|---|
| 48 hours or less before arrival/event date | 90% of the total amount |
| 10 days or less before arrival/event date | 50% of the total amount |
| More than 10 days before arrival/event date | 10% of the total amount |
| After arrival/event commencement | No refund |
| Public unrest, riots or strikes | No refund |
Check-In, Check-Out & Guest Stay Conditions
Guests are responsible for checking arrival and departure times before confirming their stay. Early check-in or late check-out is subject to availability and must be confirmed by Sundown Country Estate.
Charges & Party
Guests are responsible for charges related to their stay and party.
Estate Rules
Guests must follow estate rules, safety instructions and staff directions.
Property Care
Guests are responsible for damages caused to Sundown property.
Belongings
Lost, stolen or damaged personal belongings remain the guest’s responsibility, except where required otherwise by law.
Activity, Waterpark & Game Drive Indemnity
Sundown Country Estate may offer access to facilities, activities or value-add experiences such as Waterpark use, game drives, outdoor activities, team-building activities or estate experiences. Participation is subject to availability, safety rules, staff instructions and any activity-specific requirements.
- Guests participate in activities, Waterpark use, game drives, outdoor experiences and estate facilities at their own risk, subject to applicable law.
- Guests are responsible for following safety instructions, signage, staff directions and activity rules.
- Guests may be held responsible for damage, breakage, loss or excessive cleaning caused by themselves, their children, invitees or booking party.
- Guests are responsible for their own personal belongings, valuables, vehicles and property while on the estate.
- Guests are responsible for ensuring that they are medically fit to participate in any activity.
- Children must be supervised by a responsible adult at all times.
Activities are subject to safety rules and availability.
Guests should confirm applicable requirements before participating in any value-add experience.
Secure Online Payments & PayGate
Sundown Country Estate processes online card transactions through PayGate. Card details are entered on PayGate’s secure payment page and are not stored on the Sundown Country Estate website.
Guest confirms availability and receives booking payment instructions.
Visa and MasterCard payments are processed through PayGate where applicable.
Card details are entered on PayGate’s secure payment page.
Transactions are processed in South African Rand and customer details are stored separately from card details.
Company, Legal & Contact Information
Use these confirmed Sundown Country Estate details for legal, company and official terms-related enquiries.
Full Terms & Conditions
Open the policy area you need. The structure keeps the complete terms easier to scan on desktop and mobile.
All bookings are subject to availability. Rates, room types, specials, activities, facilities and value-adds are subject to confirmation by Sundown Country Estate.
Full payment is required to secure a reservation, unless otherwise confirmed in writing by Sundown Country Estate. Payment must be made within 48 hours of booking unless a different arrangement is confirmed by Sundown.
Standard accommodation cancellations are charged according to the timing of cancellation before arrival: 90% at 48 hours or less, 50% at 10 days or less, and 10% when cancelled more than 10 days before arrival. No refunds are provided after arrival.
Direct specials, OTA or third-party bookings, group accommodation, no-shows and reservation modifications on non-refundable bookings are non-refundable.
Direct specials require full payment at booking and are non-refundable. Guests should confirm inclusions, exclusions, dates and special conditions before payment.
All bookings made through online travel agents or third-party platforms operate on a non-refundable policy unless otherwise stated by the platform in writing. Guests should review the payment and cancellation terms shown on the booking platform before confirming.
Group accommodation bookings are non-refundable. Full payment is required at booking and payment must be made within 48 hours of booking. No refunds apply to cancellations, reservation modifications or no-shows.
Conferences, events and group bookings may require full payment and may be subject to specific non-refundable booking terms depending on the booking type confirmed.
Check-in is from 14:00 and check-out is until 10:00. Early check-in or late check-out is subject to availability and must be confirmed by Sundown Country Estate.
Guests are responsible for charges related to their stay and party, damages caused to Sundown property, following estate rules and taking care of personal belongings.
Guests participate in activities, Waterpark use, game drives, outdoor experiences and estate facilities at their own risk, subject to applicable law. Guests must follow all safety instructions, signage, staff directions and activity rules.
Waterpark use, game drives, outdoor activities and other value-add experiences are subject to availability, operating conditions, safety rules and activity-specific requirements.
Guests may be held responsible for damage, breakage, loss or excessive cleaning caused by themselves, their children, invitees or members of their booking party. Guests are responsible for their own personal belongings, valuables, vehicles and property while on the estate.
Online card transactions are processed through PayGate. Card details are entered on PayGate’s secure payment page and are not stored on the Sundown Country Estate website.
Sundown Country Estate takes reasonable steps to protect personal information. Customer details are stored separately from card details entered on PayGate’s secure payment page.
This website is operated by Solid Base Trading 125 (Pty) Ltd T/A Sundown Country Estate. Registration number: 2017/397216/07. VAT number: 418 025 8867.
Users may only use this website to make legitimate reservations, purchases or enquiries. Fraudulent, unlawful or speculative use is prohibited.
Website content, graphics, designs, databases, hyperlinks, agreements and related materials are the property of Sundown Country Estate unless otherwise stated.
The website may contain links to third-party websites or resources. Sundown Country Estate is not responsible for the availability, content or policies of external sites.
To the extent permitted by law, Sundown Country Estate does not accept liability for loss, damage, injury, interruption, error, delay or other issues arising from use of the website, services, facilities or activities, except where liability cannot be excluded by law.
This website is governed by the laws of South Africa. Sundown Country Estate chooses Sundown Country Estate, R565, Rustenburg, 0301 as its domicilium citandi et executandi for notices and legal communication.
For booking terms enquiries, contact Sundown Country Estate at info@sundowncountryestate.com, call 014 573 1000, or WhatsApp 079 483 6387.
FAQs About Sundown Booking Terms
Quick answers to the booking terms guests most often need before confirming a Sundown Country Estate reservation.
Check-in is from 14:00, unless otherwise arranged or confirmed by Sundown Country Estate.
Check-out is until 10:00, unless otherwise arranged or confirmed by Sundown Country Estate.
Full payment is required to secure a reservation, unless otherwise confirmed in writing by Sundown Country Estate. Payment must be made within 48 hours of booking.
Standard cancellations are charged according to the timing of cancellation. Cancellations made 48 hours or less before arrival are charged at 90% of the total amount. Cancellations made 10 days or less before arrival are charged at 50% of the total amount. Cancellations made more than 10 days before arrival are charged at 10% of the total amount.
No. Direct specials are non-refundable. Full payment is required at booking and no refunds apply to cancellations, reservation modifications or no-shows.
No. Bookings made through online travel agents or third-party platforms operate on a non-refundable policy, unless otherwise stated by the platform in writing.
No. Group accommodation bookings are non-refundable. Full payment is required at booking and no refunds apply to cancellations, modifications or no-shows.
No. No refunds are issued after arrival.
No. No refunds will be given due to public unrest, riots or strikes.
Online card transactions are processed through PayGate. Card details are entered on PayGate’s secure payment page and are not stored on the Sundown Country Estate website.
Guests can contact Sundown Country Estate at info@sundowncountryestate.com, call 014 573 1000, or WhatsApp 079 483 6387 for assistance.
Need Help Before You Book?
If you are unsure about booking terms, cancellation rules, payment conditions, direct specials, group policies or activity requirements, contact Sundown Country Estate before confirming your reservation.
